Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Sun Valley Supermarket Incorporated is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or
that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities wheelchair ramp, automatic sliding doors,
aisle obstructions, Sun Valley will notify customers promptly. This clearly posted notice will include information about the reason for the disruption,
its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed on the notice board in front entrance and our website,
Sun Valley will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.
Training will also be provided to people involved in the development of policies, plans, practices and procedures related to
the provision of our goods and services. Individuals in the following positions will be trained:
All Managers, cashier, produce, grocery, meat and deli. This training will be provided to staff within 30 days of hiring.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Sun Valley's plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in Sun Valley's goods and services

Staff will also be trained when changes are made to our accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the Sun Valley provides goods and services to people with disabilities
can email or directly to the Manager on duty.
All feedback, including complaints, will directed to Management and our customers can expect to hear back within seven days.
Notice of availability
Sun Valley will notify the public that our policies are available upon request by posting them on the message board in the front entrance
as well as on our website
Modifications to this or other policies
Any policy or Sun Valley that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.